Returns & Refunds

60-day hassle-free refunds

We want you to love your GlowHaven lighting. If you're not happy with your order, you can request a full refund within 60 days of delivery. There's no need to ship anything back.

How to request a refund

  1. Take a photo of the item you received (and any damage, if there is some).
  2. Email us at glowhavenlightsbusiness@gmail.com, or use our Contact page, with:
    • Your order number (found in your confirmation email)
    • The item you want refunded
    • The reason for your request
    • Your photo attached
  3. We'll reply within 24 hours to confirm your refund.
  4. Get your money back. Once approved, your refund goes to your original payment method within 5–10 business days.

Damaged, defective or wrong item?

Send us your order number and a photo within 60 days, and we'll send a free replacement or a full refund, whichever you prefer.

Good to know

  • Refund requests must be made within 60 days of delivery.
  • A clear photo of the item is required for every request.
  • You don't need to return the item unless we ask you to.
  • Haven't received your order yet? Check our Track Order page, or see our Shipping Policy.

Start a refund request →